Refund Policy

1. Our 30-Day Return Window

At By Reed, you have 30 days from the day you receive your order to request a return.

2. Return Conditions

To qualify for a return, your item must:

  • Be in the same condition as when you received it
  • Be unworn and unused, with all tags still attached
  • Come in its original packaging
  • Be accompanied by a receipt or other proof of purchase

3. How to Request a Return

To start a return, email us at info@byreed.store.com. Once your request is approved, we will send you a prepaid return shipping label along with clear instructions on how and where to ship your package.

All returns must be sent to the following address:
[INSERT RETURN ADDRESS]

Please note that we cannot accept any items sent back without an approved return request.

4. Damaged, Defective or Incorrect Items

We recommend checking your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, please contact us right away so we can look into the issue and resolve it for you.

5. Items We Cannot Accept for Return

Some products are not eligible for return, including:

  • Perishable goods, such as food, flowers or plants
  • Custom or personalized products, including special orders
  • Personal care products, such as beauty items
  • Hazardous materials, flammable liquids or gases
  • Sale items
  • Gift cards

Not sure whether your item qualifies? Feel free to reach out and we will be happy to help.

6. Exchanges

The quickest way to get the item you want is to return your original purchase and, once the return has been accepted, place a new order for the replacement item.

7. 14-Day Cooling-Off Period for EU Customers

Regardless of the terms above, if your order is shipped to a country within the European Union, you have the right to cancel or return it within 14 days, for any reason and without needing to give an explanation. The same return conditions apply: the item must be unworn or unused, in the condition you received it, with tags attached, in its original packaging, and accompanied by proof of purchase.

8. Refunds

Once your return arrives and has been inspected, we will let you know whether your refund has been approved. Approved refunds are issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or card provider may need some additional time to process and display the refund.

If 15 business days have passed since your return was approved and you still have not received your refund, please contact us at info@byreed.store.com.

9. Questions?

For any questions about returns or refunds, we are always here to help. Reach us anytime at info@byreed.store.com.